Skip to content
Royal Farms

Royal Farms

www.royalfarms.com
What is your customer experience with Royal Farms?

Royal Farms Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Royal Farms has a 2.4 star rating from 297 reviews; 13% would recommend. Rating distribution shows ~60% unfavorable and 14% positive. Pros cited: cashier and convenience; cons cited: customer service and website issues. Many reviews about rewards, Rofo app and account access appear in Royal Farms reviews.

Key Takeaways for Future Customers

  • Expect convenient locations and helpful cashiers at some stores, but service varies widely.
  • Bring receipts and check orders before leaving; rewards and account issues may require follow up.
  • Be cautious using cards at pumps and monitor charges; contact resolution can be slow.

Negative Feedback / Risk Areas

  • Frequent Royal Farms customer complaints about poor customer service and unresponsive corporate support.
  • Multiple reports of billing, refunds, and rewards not processed or delayed.
  • Allegations of card fraud, malfunctioning pumps, and dirty or poorly maintained stores.

Positive Feedback

Customers praise convenient locations, fast cashier service, and specific staff who provide excellent service; some store teams receive strong local recommendations.

View full overview ›

Media from reviews

Royal Farms - Poor quality
Michael walkins is not a person who should be a manager of the royal farmsRoyal Farms - I didnt get no damn phone callRoyal Farms - I want to thank CALVETTA SHIFT MANGER AND JAKE FOR AMAZING WONDERFUL...Royal Farms - RefundRoyal Farms - Refund - Image 2Royal Farms - Found silicone in my chicken slider
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
store customer number service phone card gas manager chicken refund
Filter review
Sort by
Anonymous
map-marker Frederick, Maryland

Reward points & having to pay for air

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had a rofo account with over 320 points and when you changed the rofo app. they were erased and when I tried to sign in it said there was already account when I put in my email

View full review
John k Kig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mullica Hill, New Jersey

My debit card info was stolen at the Voorhees NJ getting gas.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Pulled up to get gas and gave the attendant my card. I turned my head to see how much longer it would be to get my card back, and he was looking at me.

It just seemed strange, like something was not right. I used that card one time that day with a business other than Royal Farms that I always do business with. Later that night, I received a call from TD Bank fraud - my card had 6 charges ranging from McDonald's in Camden, 2 from a Walmart in Williamstown, and 2 out-of-the-country charges, as well as 2 unidentified others. Fortunately, TD stopped most of them, and the other 2 I still have to fight to get them off of my account.

The worst part is I had to get a new card and change it up where I have some auto charges.

I wrote to Royal Farms on Wednesday morning first thing and have yet to hear from them. Great customer service.

View full review
Loss:
$500

Preferred solution: Apology

User's recommendation: do not EVER use a CC card or debit card there EVER !!!

4 comments
Guest

All true. Yet I have requested Royal Farms twice now to contact me about my complaint before writing my complaint and they have yet to reach out to me.

Guest

That’s a serious allegation to make without proof. Libel.

Dannia Svn
reply icon Replying to comment of Guest-2807199

I agree. Hopefully, they see this and sue her.

Rashana Bpz

You have NO PROOF, that he stole your card. You are ASSuming this and saying this without proof can get you sued.

View more comments (3)
Edwin S Xwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Culpeper, Virginia

Store #243

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My name is Edwin Smith. I'm a truck driver.

My wife preps my meals for me. Mr. Justin at store 243 prepared those potato wedges perfectly. What needs to be done is Mr.

Justin should go around the Virginia area and show them how to make these his way, because his are the best. Every time I come here, thank you so much.

View full review
Anonymous
map-marker Media, Pennsylvania

Poor quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Royal Farms - Poor quality

I ordered a 3 piece drum stick meal. The drum sticks were dry and pathetic in size. Not even eatable.

View full review

User's recommendation: Check your food before leaving

Latoya C Fhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was disrespected by an employee at your Cambridge Royal Farms

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Today I was waiting for some food, and the employee kept giving me the wrong time for when the food would be ready. When I told him, he just said, 'I can control everything.' I think that was the wrong answer to give.

Not professional at all. I got a refund because I don't trust him around my food; he looked unclean anyway.

View full review
Pros:
  • Manager
Cons:
  • Customer service

Preferred solution: Apology

User's recommendation: Don’t trust the unclean, scrubby, caucasian guy behind the food counter.

Lillian A Cdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaints against the employee working at 3333 Fayette st

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 09, 2025

Stop going to that store

Original review Nov 23, 2025

On November 18, 2025, at 8 PM, I went to Royal Farm to buy the 3-piece chicken wings for $3.50 with my food stamps. I put in 2 bread rolls; I thought you could buy them with food stamps because they're not hot food. The employee was showing off; look at the video camera.

View full review
Pros:
  • Everyone else is nice
Cons:
  • Get all ignorant people out

Preferred solution: Have the employee fire from the store

User's recommendation: If you have this problem just report I

Dontay J Xbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver Spring, Maryland

Problem at your store

I need to speak with someone in regard to an employee at your establishment. The person needs to be fired.

View full review

Preferred solution: Terminated

lt b Qlp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The reason for my review is that I had bad experience with Royal Farms

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Royal Farms called me in for an interview yesterday. They made me burn my gas and waste my time, saying no matter if I reapplied for the job, they wouldn't be able to rehire me.

I even gave them two two-week notices when I was quitting the job. I had to leave for college. The manager, Krystal, who used to work there, told me that when I came back from college or had a break, I could come back to work. I see that Royal Farms doesn't want Black people working there, and I've been having a *** day.

I need a job, and I have car bills to pay, and my car is about to get repossessed. I worked my butt off for three years. I started work in 2020 and finished working in 2023.

Right now, I give Royal Farms a one-star rating. If they didn't have bad customer service, I would be the one giving them five stars or at least ten stars, to say the least.

View full review

Preferred solution: Apology

User's recommendation: My recommendation to the customers is if you ever want to apply to royal farms don't. They don't talk nice to you

Barry W Qge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Virginia

No online customer service support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Royal Farm store updated their app. Ever since then, I have not been able to order online; it tells me 'invalid basket.' I get no response from Royal Farm store except a call to my phone number, which is automated and disconnects.

View full review

Preferred solution: Availability to order online

Anonymous

Michael walkins is not a person who should be a manager of the royal farms

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Michael walkins is not a person who should be a manager of the royal farms

I visit 5200 Auth rd camp springs Md I pulled up to pump #3 I walked in and paid $50 for gas on pump three I then proceeded to go outside to go start the pump. I noticed that the pump wasnt working correctly.

It started working and stopped on $4.14. I went back inside and told the cashier she said shell see if she can transfer it to another pump! I moved my truck over to pump two then went back inside and paid another $50 on pump two I came back outside and the pump was not working. I asked the guy that I saw in a green shirt there if he could help me he act like he was being sarcastic and nonchalant so I asked him for his name and I told him that I was going to report him he proceeded to curse me out, and I went back on the SI follow him and hes saying all kinds of things out of his mouth that was very inappropriate.

If he was a manager, he was being very, very unprofessional so I told him and that I was gonna call my daughter that was a police officer. He said that he did not give his exact exact words. He did not give a *** so I called my daughter on FaceTime. My daughter proceeded to get on me because of the situation that I was in so did the guy his name is Michael Watkins I dont know is Michael Watkins, but his name his last name is Will.

He said 5200 Auth rd royal farms! I asked the young lady if she would give me her name and the man told her dont give me no information very unprofessional !

And when this was occurring, he was training someone there now. How can you train someone who is about to begin a job there and your your his how he was acting is not professional towards another customer ,

View full review
1 comment
Lashell Qcv

He committed no crime, so your daughter cannot do anything. His name is NONE OF YOUR BUSINESS.

It is not unprofessional for someone to not provide their name, or someone else's name.

What is unprofessional is you trying to use your daughter being a police officer to bully him. Sounds like you were unprofessional.

Joseph C Oci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bedford, Virginia

Stupid Brain Dead Employee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My 1 yr old grandson and I stopped in. We got to the counter after picking our items.

He picked a juice and the fruit tic tac. I had a 24 oz cup of hot coffee. I set the items down, started to pay, and the stupid idiot girl reached across the counter and dumped the whole cup on my grandson. I have called and left a message at the store, and if this isn't resolved, I will be pursuing legal action.

I remember the McDonald's hot coffee getting spilled on that old woman, and she sued and won. Imagine what it is going to cost Rofo when the judge finds out it was a 1 yr old.

View full review

Preferred solution: My grandsons medical bills payed or they can deal with a lawyer.

User's recommendation: STAY AWAY FROM THIS COMPANY

Anonymous
map-marker Reston, Virginia

Disrespected

Entered Store Went To Purchase Cigarette Guest In Front Of Me Went To Cashier He Was Counting Out Cash Draw

Janice Had To Get Her Attention To Wait On Us

I Requested a Pack Of Cigarette Advised Her What Color

She Snaps This Is Not My First Rodeo with An Attitude

Treat People With The Same Respect You Expect Them To Treat You With NO AN ATTITUDE NOT GOOD CUSTOMER Relations

No Problem I Am Associated With Overlea-Fullerton-Linover-Belmar Home Owner Associations I Will Advise All Of Them Of The Treatment I Received and Advise Them Not To Patronize Them

I Use To Stop Every Morning There For Coffee I Am Sure WAWA Will Greet Me With Open Arm

All The Home Associates Will No Longer Be Using Any Royal Farm

View full review

User's recommendation: Treat Them With Respect and Courtsey

1 comment
Guest

I can’t even imagine how entitled and exhausting you are from how you hint in your post. Invoking being associated with a HOA gives me a good idea.

Don’t you have outdoor Christmas decorations you should be policing? Those violation notices aren’t going to write themselves.

Joseph C Oci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bedford, Virginia

Not Surprised

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 20, 2025

This company has continued to ignore my request so I will be talking a lawyer

Original review Nov 05, 2025

This company is just like all big companies they want people to come to there stores so they can make money. As usual they forget once they reach a certain level that is was people that put them at the top.

That is ok because I have spent more money at there business and they don't care except give them money. Since I am being ignored then I will happily take there money.

I still remember McDonalds getting sued for millions by an old woman and she won. HE IS 1 GOOD LUCK EXPLAINGING TO A JUDGE WHY YOU IGNORED THE PROBLEM YOUR EMPLOYEE CAUSED.

View full review
Kevin F Ykm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ocean City, Maryland

Just need your corporate office mailing address

Updated by user Nov 18, 2025

All I want is your corporate office mailing address. I’m not sure why it’s impossible to get that.Kevin

Original review Nov 17, 2025

No one would answer. I just need your corporate address so I can send a letter to you.

That's all that I need. Thanks...

View full review
Cons:
  • Difficult to contact

Preferred solution: your corporate office mailing address

Resolved
Brelyn Jpc

Resolved: Concern/complaint

Hello, I called to voice my concern for the Royal farms located 3300 forestville road district Heights Maryland 20747. I made a purchase there on Monday September 29th of the chicken dinner special for $20.

My chicken was cooked very hard some pieces appear to be re-cooked. I was very displeased with the service and the maintenance of the Royal farms trash cans were very full overflowing trash over the parking lot. Why does the ferry farms in our community has to look unappealing to customers? Also I returned my chicken and it was only a repeat of what I ordered first chicken was hard cooked.

For a telephone I can be reached at 301-512-**** I represent the community as one of the Captains of district Heights Maryland.

Name Joseph B Davis. My ticket number was 868.

View full review

User's recommendation: My referral to others do not tolerate poor service in your community. Sorry to unable to get a video at this time but surely we will get video pics. In the future

Lin H Idu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Associates do not care about their customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went in to get $50 worth of fuel for my truck. If you look at my rewards number 910-206-****, you will see I buy approximately $300 worth of fuel a month from this location, but I will not be returning to this location ever again. The customer service is not what it used to be.

View full review

Preferred solution: Apology

User's recommendation: I will never recommend this place

About

Summary

Royal Farms is based in Baltimore, Maryland. It is a privately owned chain of convenience stores. The company has been on the market since 1959. Currently the chain of Royal Farms include around 150 stores based all over the Mid-Atlantic such states as Maryland, Delaware, Pennsylvania, and Virginia. Many of the locations have gasoline premises. Shops of the company sell such products as coffee, soft drinks, candies, bagels and donuts, other basic groceries as well as lotto tickets. Most locations of Royal Farms serve hot fast food products sandwiches, burgers, fries.

Royal Farms reviews and complaints

Royal Farms is ranked 84 out of 1918 in Food Stores category

Area Served

USA

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article